Ask to speak with cancellation and you will get transferred to retention.
Customer code on time warner bill how to#
How to negotiate a lower Time Warner Cable bill: Call Time Warner Cable’s customer service department at 1-80. After 12 months, the retail rate applies. Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues. Fine print: No contract required, 50/month for 12 months. Its corporate headquarters were located in the Time Warner Center in Midtown Manhattan, New York City. Before it was acquired by Charter Communications on May 18, 2016, it was ranked the second largest cable company in the United States by revenue behind only Comcast, operating in 29 states. And in the end, once that discount is up, he’ll be paying a normal rate and that fee will still be there. Time Warner Cable (TWC), also simply known as Time Warner, was an American cable television company. Customers like Paul who are undeterred by an initial “no” and willing to slog through layers of customer service to score the big retention discounts are few and far between. TWC would not want to set the precedent that you can get out of this brand new, mandatory fee simply by calling. In 2016 Spectrum acquired Time Warner Cable. Spectrum serves homes and businesses in 25 states. Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. Paul, who has experience as a customer service rep, believes - and we tend to agree - that this is likely a top-down directive. User reports indicate no current problems at Spectrum. “So they would rather eat $360 over this next year than waive my $3.95 monthly rental fee.” Time Warner Cable Retention Number: (800) 892-4357. Spectrum Loyalty Department Phone Number: (866) 892-0019. For newer signups, the 866 number is the better number to call. “My discounts total $30 ($15 for basic cable and $15 for Roadrunner internet),” he explains. If you had Time Warner Cable, it’s better to call the 800 number because their agents are more aligned with those legacy Time Warner Cable needs. “I was told not only is the rental fee non-negotiable, but my discounts were no longer valid and the ‘best offer’ they could make was around $20 more expensive than my current bill,” he tells Consumerist.īut he was persistent and after being bounced around from customer service to retentions to a retentions supervisor, Paul finally got TWC to agree to another year of his promotional rate - but there was absolutely no budging on the rental fee. So he figured it was worth a shot to call up Time Warner to see if anything could be done to save money.
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Paul not only got hit with the $3.95 rental fee but his 1-year promotional discount rate expires this month. But as one Consumerist reader found, it’s easier to score a substantial discount on his cable bill than it is to get the rental fee waived.
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( Maulleigh)Many Time Warner Cable customers are getting their first bills with the new monthly rental fee for using a TWC modem, which of course means that some TWC subscribers are going to do their best to get out of it.